Accessibility
Getting in#
Fill this in: the number of steps at the entrance, whether there is a ramp or a level route, the width of the doorway, and whether the door is automatic or has to be pulled. Numbers, not reassurance.
Inside#
| Place | What to expect |
|---|---|
| Entrance | Steps, ramp or level |
| Reception desk | Height, and whether there is a lower section |
| Waiting area | Seating, space for a wheelchair, how busy it gets |
| Treatment rooms | Which floor, and how they are reached |
| Toilet | Whether there is an accessible one, and where |
| Lift | Whether there is one and which floors it reaches |
Chairs, couches and equipment#
Fill this in: whether treatment can be carried out in a wheelchair, whether transfer assistance is available, and any weight or size limits on equipment. Publishing a limit is uncomfortable; discovering it in the room is far worse.
Parking#
Fill this in: the nearest parking, whether there is a designated accessible space, the distance in metres to the door, and the surface between them.
Communication#
Fill this in: what you can arrange — a longer appointment, written information in advance, an interpreter, a quieter time of day, a hearing loop. Say how much notice each one needs.
Coming with support#
Somebody may stay with you throughout any appointment. Assistance animals are welcome anywhere in the building.
Fill this in: anything specific about the treatment rooms — space beside the chair, whether a companion can be seated, whether equipment makes conversation difficult.
Anxiety and sensory needs#
Fill this in: quieter hours, a first or last appointment of the day, being able to wait outside and be called, breaks during treatment, seeing the room before the appointment. Most of these cost nothing and only happen if a patient knows to ask.
Tell us what you need when you book rather than on arrival. Almost everything on this page can be arranged in advance and almost none of it can be arranged in a busy waiting room.